Frequently asked questions
How long does shipping take within Canada?
We carefully process and dispatch orders as quickly as possible. Each order is carefully prepared and dispatched within 2 days. Tracked delivery in 7–14 days, depending on your location and local carrier conditions. Once your order has been shipped, you will receive a tracking number by email so you can follow its journey.
Do your pieces tarnish?
Our jewellery is designed to be beautiful, delicate, and long-lasting with proper care. To help preserve the finish and shine of your pieces, we recommend avoiding direct contact with water, perfumes, lotions, and other chemicals. Storing your jewellery properly when not in use will also help maintain its beauty over time.
Are your pieces suitable for gifting?
Yes — our pieces are perfect for gifting. Auricelia jewellery is designed to feel elegant, feminine, and special, making it a thoughtful choice for birthdays, anniversaries, holidays, or simply treating someone you love.
How should I care for my jewellery?
To keep your jewellery looking its best, avoid exposure to water, perfume, lotions, sweat, and harsh chemicals. We recommend removing your pieces before showering, swimming, or exercising. When not in use, store them in a dry, safe place away from direct sunlight and humidity.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number on our Track Your Order page to check the latest shipping updates and follow your package at any time.