Refund policy
Return & Refund Policy
Return & Refund Policy
At Auricelia, we want you to be completely satisfied with your purchase.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unworn and unused
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Include original tags
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Be in the original packaging
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Include a receipt or proof of purchase
To request a return, please contact us at:
auricelia.shop@gmail.com
If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at auricelia.shop@gmail.com so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (beauty products)
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Hazardous materials, flammable liquids or gases
Sale items and gift cards are non-refundable and non-returnable.
If you have questions about your specific item, please contact us before making a purchase.
Exchanges
The fastest way to receive a different item is to return the original item.
Once your return is approved, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: