Refund policy

Return & Exchange Policy — Worn With Confidence Guarantee

We want you to feel completely confident in what you've chosen. If something isn't right, here's how we make it easy.

Return window You may request a return or exchange within 30 days of the delivery date.

Condition of items Items must be unworn, unused, and in their original packaging, with all tags and protective materials intact. Items that show signs of wear cannot be accepted for return.

How to start a return Contact us at support@auricelia.shop with your order number and the reason for your return. We'll guide you through the next steps and provide a return address.

Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges If you'd like a different size, color, or piece entirely, let us know when you start your return — we'll arrange the exchange as soon as your original item is received.

Damaged or incorrect items If your piece arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo of the item. We'll arrange a replacement or full refund at no cost to you.

International returns Customers outside your shipment's country of origin are responsible for return shipping costs, unless the return is due to a defect or fulfillment error on our part.

Non-returnable items Final sale or made-to-order pieces (if applicable) are noted as such on the product page and are not eligible for return.